FAQs
Below is a range of general questions we are asked on a frequent basis. We also have specific FAQs relating to the type of fuel you require, which you will find at the bottom of each of our service pages.
Your questions answered
Most orders are delivered within 2-3 working days but we advise customers to allow up to a week for your fuel delivery – particularly during winter and our busier periods.
Need it sooner? Contact us to discuss your urgent delivery requirements.
From our depot in Kingsbridge, we serve most areas of the South Hams. Please call us to check if we can deliver to your area. You can also visit our order page to view our service area map.
You can request a quote or order online using our easy website form. Or if you prefer to speak to someone, please call our team on 01548 852 110.
Our minimum delivery is 500 litres. There is no maximum delivery, but please get in touch to discuss your requirements.
Yes, we offer an automatic top-up service for home heating oil. Our local team can monitor your usage and schedule deliveries to ensure you never run out. You can always pause your top-up or opt out if it’s no longer needed.
We offer flexible payment options, including one-time payments and standing orders. We do not offer Direct Debit.
Please call us for more information.
We can provide Exocet Additive for AGA and Rayburn systems to help improve efficiency. Please see our additives page for more information or give us a call to discuss your requirements.